Digital Transformation through Robotic Process Automation(RPA) and Process Mining

Explore the digital transformation journey with RPA and Process Mining

In this contemporary world, technology has been transforming the business environment. Every organization is undergoing digital transformation. Process Mining and Robotic Process Automation are linked together to create and manage the processes and turn it to automation. While process mining analyzes the current state of process, RPA automates the process. RPA and process mining together provide best results. Planning to implement digital transformation (through RPA and process mining) in your business? Gain perceptions on Process Mining and RPA, and how they aid business in digital transformation through this blog.

What is Process Mining?

Process mining is a component of Process Intelligence along with process modelling, process automation, and task mining.Gartner defines Process Mining as

“A technique designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting readily available knowledge from the event logs of information systems.”

Process mining techniques involve,

Process Discovery - creates a process model based on the data

Process Analytics - analyzes the core reason for process inadequacies

Conformance checking - increases the performance by comparing and referring the existing process models

Why Process Mining?

If you are undergoing challenges in data analysis and process, process mining is the best solution. It helps to

  • Turn the event logs into actions
  • Analyze the processes
  • Identify and eliminate the bottlenecks
Process Mining Tools

There are many tools used for process mining and few of the leading tools are,

  • Celonis
  • Software AG
  • UiPath
  • Minit
  • SAP Signavio
Benefits of Process Mining

Cost Reduction - Process mining tools analyzes the operations using event logs which helps in process automation. Companies automate the processes through RPA bots. This helps in tracking the process from purchase order to invoicing through automation. Process mining also eliminates the unnecessary cost due to constant changes in processes.

Efficient Customer Experience - Process mining tools reduce the time spent on optimizing the processes, reduces the reaction time through continuous process monitoring, and identifies and rectifies the bottlenecks. These increases the satisfaction of customers which result in the betterment of the organization.

Increase Compliance - Process mining tools analyzes the data faster which results in effective auditing in less time. This identifies the compliance issues instantly.

What is Robotic Process Automation?

“Robotic process automation (RPA) is a productivity tool that allows a user to configure one or more scripts (which some vendors refer to as “bots”) to activate specific keystrokes in an automated fashion”(Gartner).

RPA is used in industries like healthcare, insurance, banking and finance etc. RPA is incorporated to relieve humans from the mundane tasks that are repetitive.

Uses of RPA

How does RPA benefit in businesses? Here are few points that highlight on the benefits of RPA in business.

  • Increases the execution speed
  • The accuracy in process is improved
  • Regulatory compliance is enhanced
  • Cost of process execution is reduced
  • Boosts the productivity
RPA Tools

Leading RPA tools are,

  • UiPath
  • Automation Anywhere
  • Blue Prism
  • NICE
  • Kryon
Lifecycle of RPA

RPA lifecycle is the structure of automation process involved from discovery to execution. RPA lifecycle can be classified into four basic phases.

  • Discovery phase
  • Development phase
  • Testing phase
  • Deployment phase

In the Discovery Phase, analysis of the process and the possibility of automation is verified. Assistance of AI (Artificial Intelligence) and human expertise is required in choosing the automation process.

Designing and development of process automation is executed through a flow chart in the Development Phase. Automation scripts and generation of bot is implemented in this step.

In the Testing Phase, testing of developed bot is tested by either Testing or Development team. If the bot is approved, it would be carried out to the next phase. If not, the errors would be eliminated by the development team and tested until it succeeds.

The developed and approved bot is deployed into the production environment in the Deployment Phase. In case of any issues, the bot would be reverted to development and testing team again. Once the errors are rectified, it would be executed.

Digital Transformation

"Digital transformation can refer to anything from IT modernization (for example, cloud computing) to digital optimization, to the invention of new digital business models. The term is widely used in public-sector organizations to refer to modest initiatives such as putting services online or legacy modernization”(Gartner).

Digital transformation is implementing digital technologies in converting the existing ecosystem in businesses/ organizations. Organizations adopting to digital transformation is no longer an option but a requirement. Hence, every organization is accustoming to the digital technology in this emerging environment.

RPA and process mining complement in this transformation. RPA works on the repetitive tasks in industries like healthcare, insurance, and financial services while process mining enhances the businesses by deploying bots. Process mining keeps a track of the changes made and correct it which results in the growth and productivity of the organization.

David Macdonald, Executive Vice President and Chief Sales Officer at SAS says,

“Digital transformation is all about unlocking value in your business processes and releasing it back to customers – as well as being agile enough to use data and analytics to create new, innovative experiences.”

To have a successful journey in digital transformation through RPA and process mining, there are three requirements. The organization needs to - understand their measures for productivity and progress at work, analyze the employees’ skillsets, and define their approaches and development. Make your workspace productive through RPA by eliminating the mundane tasks, and eliminate the bottlenecks in business through process mining.

To conclude, RPA and process mining empowers digital transformation in the organization by reducing the operational cost, understanding the processes, increasing the customer value, augmenting the human resources, and increasing the transparency. Adopt RPA and process mining to boost up your organizations’ performance in this developing world. Ennuviz provides services with the leading tools in RPA and process mining.