Executive Summary

Organizations in the United States face hurdles and fail to Transform from fragmented accountability, integration challenges, and unmet ROI expectations. Ennuviz addresses these challenges, starting with,

• Strategic Enablement: Align C-Suite with Business stakeholders in a unified vision that Business Process Transformation as the foundation and key to AI, GenAI, and Digital Twin success.
• Centralized Ownership: Creating governance models and transformation offices for enterprise-wide impact.
• Realistic ROI Models: Driving value through phased execution and actionable insights.
• Simplified Integration: Delivering prebuilt connectors and customizable frameworks for faster results.

For executives, the business transformation process is the foundation for gaining a competitive advantage. Partner with Ennuviz to unlock your organization’s full potential and drive scalable, sustainable success.

Overview

Over the years, Ennuviz has worked with many clients in the United States, UK, and Canada, supporting their Transformation initiatives, notably S4/HANA Migration and process transformations. While businesses globally are finding better, faster, and more measurable ways to transform, U.S. companies lag behind their global counterparts.

Additionally, we conducted studies to understand “Why this Adoption is slow and what the cause are?”

We understand a few key reasons outlined below and how we, as Implementation Partners, fill this gap for the greater good.

Note: For individuals unfamiliar with Business Process Transformation, please refer to the section while others may skip to Key Insights.

What is Business Process Transformation?

Business Process Transformation combines technologies and techniques such as Process Modeling, Process Mining, Task Mining, Process Discovery, Intelligent Automation, and AI, working synergistically to deliver Transformational outcomes. The ratio for having all these capabilities is to connect Business, IT, and Operations to work in a collaborative way instead of Silos.

Key Insights

1. Mindset Shift Needed

In the past, U.S. organizations prioritized Cybersecurity and Generative AI (GenAI) over Business Process Transformation. The truth is that Business Process Transformation serves as a foundational capability for your organization, strengthening and enhancing your ability to Adopt and Scale your business with Clear Visibility.

70% of Transformations Fail

Source: McKinsey

2. Strategic Vision

Business Process Transformation is more than a precursor to automation and/or task mining; it is an enabler. For leaders who thrive on delivering efficiency across enterprises through Automation and AI,

How effectively and efficiently do you identify high-value transformation opportunities?

70% of automation resources are spent in pre-automation

Source: McKinsey

Without this foundational layer, the organization faces a Scalability challenge and cannot achieve the expected outcomes. Business Process Transformation connects critical elements across your Business, Enterprise Architecture, IT, and Operations, fostering harmony between processes, people, and technology in unified platforms like SAP Signavio + SAP LeanIX + SAP WalkMe.

If applied correctly, transformation initiatives predictably deliver consistent and meaningful outcomes in the near term. From a long-term standpoint, this strategic move paves the path for organizations to establish Digital Twins, particularly Process Twins.

Definition: A digital twin is a digital representation of a real-world entity or system. Implementing a digital twin is an encapsulated software object or model that mirrors a unique physical object, process, organization, person, or other abstraction. Data from multiple digital twins can be aggregated for a composite view across several real-world entities, such as a power plant or a city, and their related processes – Gartner.

3. Lack of Executive Ownership

Who owns Business Process Transformation in your organization? 

In most scenarios, no single entity assumes direct accountability. Global Business Services (GBS) and/or Shared Services teams often lag because they lack a champion. This lack of centralized ownership diminishes impact and creates isolation, slowing down enterprise-wide adoption. Organizations that quickly recognize and adopt such innovations reap the benefits.

4. The ROI Stigma

A common misconception about Business Process Transformation (a.k.a. Process Mining, a critical part of Business Process Transformation) is the unrealistic return on Investment expectations, specifically during the Inception Phase.

Avoid Snake Oil Expectations: While anyone who promises 7–10X ROI during the Incubation phase may sound enticing, these promises are often Snake Oil promises. Success lies in achieving measurable, incremental progress rather than pursuing exaggerated returns.

5. Integration Challenges

Envisioning seamless integration is essential for business process transformation initiatives. Despite the availability of advanced solutions that can connect directly with your source systems, many organizations struggle in the two main areas.

• Clear Visibility
• Lack of Integration

Clear Visibility

Organizations typically use diverse systems to meet their business needs, and these systems are commonly known as Systems of Record (SOR) when discussing “Clear Visibility,” it refers to holistically visualizing the processes, including all activities and tasks performed as part of the process, not one-half like SAP or Salesforce. Anything you are analyzing is a process subset missing vital puzzle pieces.

Lack of Integration

To achieve Clear Visibility, we need to connect all source system(s) that the process touches. This is where things get a little tricky.

There are Three types of Source Systems (SORs)

• Legacy systems – Ex: Mainframe
• Modern Day systems – Ex: SAP, Salesforce, ServiceNow, etc.
• In-House systems –Built & Operated within the organization

Upside: Connectors and Transformation are readily available for most modern-day systems, particularly software systems with a significant market share, such as SAP, Salesforce, and ServiceNow, in their respective domains.

Downside: Legacy, in-House, and niche Software systems that lack significant market share. Your team or an implementation partner like Ennuviz must build the connectors and transformation case-to-case.

During the Tool Evaluation, the organization gets carried away with integrations and often fails to see the big picture.

The Path Forward

As a niche Player, we have the tools, technology, and expertise to match and exceed global standards. This requires a collective effort, and how ennuviz enables customers candidly. 

1. Mindset Shift Needed

Tailored Engagement: Ennuviz conducts focused workshops for C-level leaders to demonstrate the foundational importance of business process transformation in protecting AI and GenAI investments.

Value Framework: Using data-driven case studies, we highlight how Business Process Transformation has enabled other organizations to maximize returns through this emerging technology.

Adoption Strategy: We help organizations align their AI investments with robust process transformation strategies to achieve sustained, measurable benefits.

2. Strategic Vision

Pathway to Digital Twins: Our process mining and automation expertise helps organizations establish Process Twins while addressing short-term goals, enabling real-time synchronization and enhanced operational efficiency.

Holistic Transformation: We integrate Enterprise Architecture, Business Operations, and Technology to create a unified transformation framework. We ensure Clear and Holistic process visualization across the enterprise.

Seamless Integrations: we leverage our best-in-class integration frameworks, methodologies, and accelerators to connect and transform data harmoniously to deliver consistent outcomes.

3. Lack of Ownership

Co-Creation of a Transformation Group: We co-create or spin up a dedicated Business Process Transformation group, bringing together key elements of Global Business Services (GBS) and/or Shared Services teams. This convergence ensures enterprise-wide alignment and impact.

Empowered GBS: We help your GBS and/or Shared Services have in-house champions by providing a tailored enablement program and integrating a full end-to-end Operating Model.

Tailor-Made Operating Model: We deliver customized operating model that fit within your organization.

• Process and Governance Frameworks: Clear accountability and streamlined workflows.
• Demand and Enablement Strategies: Ensuring all initiatives align with business objectives and are effectively resourced.
• Delivery Excellence: Establishing efficient execution models that prioritize measurable results.

Cross-functional collaboration: Our approach fosters collaboration across business units to unify fragmented initiatives into one impactful, enterprise-level transformation governed by your GBS.

4. The ROI Stigma

Insight-Driven Planning: We emphasize delivering actionable insights during the incubation phase to build a foundation for long-term ROI.

Phased Execution Model: We advocate small-scale investments through Proof of Technology (POT), Proof of Concept (POC), and Proof of Value (POV) initiatives, ensuring incremental progress.

Realistic Expectations: We help organizations move from inflated promises toward achieving sustainable, measurable success by setting pragmatic goals.

Process Mining Apps: We leverage our Prebuilt Process Mining Apps to deliver quick Time to Deliver by offering a 30-day free trial. Customers get realistic ROI, and remediation steps will be applied in 4-6 weeks.

5. Integration Challenges

Prebuilt Connectors: Ennuviz offers a robust library of prebuilt connectors that seamlessly integrate with popular Systems of Record (SOR) across categories. These connectors accelerate deployment and reduce integration complexity.

Custom Transformations: Our proprietary transformations ensure that data from diverse systems is harmonized and actionable, enabling organizations to derive meaningful insights without delays.

Connector Development Expertise: We specialize in creating custom connectors for legacy and homegrown systems, using our proven frameworks, ensuring no data source is left behind.

Hybrid Integration Models: We leverage our prebuilt and custom solutions to deliver a hybrid approach to meeting all high-value transformation needs.

Accelerated Time-to-Value: Our prebuilt assets minimize implementation time, allowing organizations to focus on actionable insights rather than technical roadblocks.

Actionable Insights Focus: Our solutions prioritize delivering real-time insights over perfect native connectivity, ensuring transformation initiatives achieve their objectives.

Conclusion

Business Process Transformation is the foundation for scalable growth and sustained innovation. By addressing challenges like mindset shifts, ownership, and integration, organizations can unlock measurable value and position themselves for long-term success.

At Ennuviz, we empower enterprises with the tools, frameworks, and expertise needed for confident transformation. Let’s build a future where processes, people, and technology work seamlessly together.

Transform with Ennuviz.