ERP Consolidation and Transformation

Introduction

This case study explores challenges stemming from recent acquisitions, leading to multiple ERP systems and a lack of process standardization across geographies. With the goal of achieving enhanced employee productivity, optimized working capital, and cost reduction, the narrative delves into strategic solutions employed to unify operations.

Challenges

Multiple ERP systems in use due to acquisitions in recent years and lack of process standardization across geographies.
Gaps in activities managed by local country offices under focus to roll up to a single shared services organization being built.
To achieve business objectives of improved employee productivity, optimized working capital, and cost reduction.

Solutions

IBM Process Mining to develop a new e-invoicing platform rollout for key customers to improve overall DSO.
Built process connectors to bridge the gap of contract updates that exist in Salesforce but drive manual rework to sales orders within IBM.
Automating billing block setting and removal based on customer payment behavior

Solution

Conclusion

This case study highlights the transformative impact of strategic solutions, notably utilizing IBM Process Mining. The implementation of an innovative e-invoicing platform, process connectors, and automation not only addressed ERP system complexities but also contributed to achieving business objectives, demonstrating the efficacy of technology in fostering operational excellence.