Healthcare

“63% of healthcare providers have faced severe disruptions due to reasons including internal organizational changes, cost pressure, regulation and compliance, funding, or shifting consumer demands.” - Gartner

Post-pandemic, the healthcare industry’s growth has been either smooth or fluctuating. The system has gone through a more extensive digital transformation. The usage of digital technologies has increased to meet the patients’/customers’ expectations. Technologies like automation and process intelligence enhance the operations area of the industry. Factors like Medical claims processing, revenue management, and documentation are handled with our solutions.

BUSINESS CHALLENGES

Payer
 Digital Transformation | Robotic Process Automation | Process Intelligence

Medical claim processing involves many complexities in variables, including patient information, insurance coverage, and medical codes. Errors in patient or insurance information can lead to inaccuracies such as incorrect claims, resulting in delays or denials of payment. Detecting and preventing medical claim fraud is a significant challenge in the healthcare industry. Many requirements and complying with these increased regulations can be a challenge for payers. Payers are responsible for managing the cost of medical treatment for their members. Data Management related to patient treatment, insurance coverage, and medical codes can be a challenge.

Provider

The COVID-19 pandemic challenges healthcare providers with the need to provide treatment to patients and the impact on revenue due to reduced in-person visits. The widespread adoption of telemedicine in response to the pandemic has led to a shift toward virtual care. Reimbursement for medical services includes declining reimbursement rates and the need to navigate complex billing and payment systems. Patient satisfaction challenges are related to providing high-quality care and managing costs by complying with regulatory requirements. A shortage of healthcare workers results in recruiting and retaining a sufficient workforce.

 Digital Transformation | Robotic Process Automation | Process Intelligence
Hospital & Primary Care Services
 Digital Transformation | Robotic Process Automation | Process Intelligence

Challenges related to patient experience include offering good care while facing costs and complying with regulatory requirements. The healthcare industry faces a shortage of workers, and hospitals and primary care providers may face challenges in recruiting and retaining a sufficient workforce. Ensuring data accuracy while managing large amounts of data related to patient registration and treatment is challenging. Condensing revenue cycle management activities to improve cash flow can be a challenge to hospital services. Patient onboarding involves numerous processes for healthcare workers from registration to discharging.

OUR SOLUTION

We offer customized solutions with Hyperautomation and Process Mining to boost the operational excellence of the Healthcare industry. With our solutions, streamline the processes and identify the process bottlenecks to boost business productivity, customer experience, and operational efficiency.

Business Process Intelligence

Process mining uses data analytics techniques to analyze and improve business processes. In the healthcare industry, process mining solutions can help hospitals and primary care providers in 2023 by identifying process inefficiencies, improving patient care, reducing costs, enhancing compliance, and improving decision-making.

Hyperautomation

Hyperautomation uses advanced technologies, such as artificial intelligence (AI), machine learning, and robotics, to automate business processes. In the healthcare industry, hyperautomation solutions can help hospitals and primary care providers in 2023 by improving efficiency, reducing errors, enhancing patient care, reducing costs, and enhancing compliance.

OUR BLOG

 Digital Transformation | Robotic Process Automation | Process Intelligence

COVID-19 has been impacting the lives of everyone since 2020, the pandemic has amplified the usage of RPA to provide efficient service to customers and employees. The Healthcare industry faced tremendous changes as they had to work superfluously and faced challenges in the screen-testing process for Covid-19 and RPA helped in resolving it. 

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