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Transform Customer Support with Automation and AI-Driven Efficiency

Empower Your Contact Center with Intelligent Automation for Unmatched Customer Satisfaction

Transform Customer Support with Automation and AI-Driven Efficiency

Industry Pain Points

In the competitive landscape of the service industry, efficient customer touchpoints are critical to a strong brand image and satisfaction. Challenges like high support ticket volumes, staff shortages, and email overflow extend ticket resolution times, impacting the customer experience. Long call waits, unresolved first contacts, and escalations highlight service gaps. Addressing these issues is crucial for enhancing service quality, responsiveness, and engagement, ultimately bolstering brand reputation and loyalty.

Average Resolution Time
Average Resolution Time
48 Hours
Average Handle Time
Average Handle Time
10 Minutes
Abandonment Rate
Abandonment Rate
15%
First Contact Resolution Rate
First Contact Resolution Rate
70%
Average Email Backlogs
Average Email Backlogs
5K
Escalation Rate
Escalation Rate
5%

Our Solution

Elevate your contact center's performance with our cutting-edge solution, blending Automation and AI-powered Process Mining to seamlessly manage high ticket volumes, reducing resolution times, enhancing first contact resolution rates, and minimizing call abandonment.Our UiPath Bots empower your agents for more effective customer interactions. protects your brand reputation and cultivates customer loyalty through unparalleled service experiences

AI-Infused Automation
AI-Infused Automation
Our UiPath Bot leverages AI and machine learning to efficiently sort emails, enhancing contact center operations by automating ticket handling and enabling swift customer responses. Coupled with Conversational AI chatbots, it offers immediate solutions, lowers cost, and reduces manual efforts, boosting efficiency and customer satisfaction.
Agent Assist
Agent Assist
Our UiPath Bot serves as an Agent Assistant, executing repetitive tasks for agents and cutting call times by half, streamlining operations and enhancing efficiency in customer interactions.
Touchless Automation Miner
Process Mining
Delivers an all-encompassing view of the customer support journey, pinpointing key areas for enhancement. Through process mining, it empowers support specialists to spot and rectify inefficiencies and bottlenecks, unveiling opportunities for automation. This improves monitoring of vital metrics and speeds up ticket resolution, promoting continuous process advancement and optimization.

Features

Benefits

Cost Saving
55%
Increase in Productivity
70%
Reduce Call Duration
4 Minutes
Reduce Churn Rate
35%
First Contact Resolution Rate
10%
Decreased Email Backlogs
75%
Escalation Rate
<3%
Increase CSAT Score
87%

Here’s how to get started

Effortlessly unlock business success by connecting with a dedicated Advisor, receiving a personalized Technology Roadmap, and focusing on business growth with your technology needs in capable hands.

30 Days Free.

Our experts will guide you and uncover actionable process improvement opportunities by seamlessly integrating with your source systems in the trial instance.

Business Review.

We offer solution walk-throughs and process improvement insights, enabling you to evaluate and validate improvements, ensuring measurable return on investment. Experience impactful results tailored to your business needs.

Grow Your Business.

Now that you have validated the solution and business benefits, you can focus on running your business and staying ahead of the competition.

Why choose us ?

Years of Technology Expertise

Our wealth of experience has equipped us with the proficiency to deliver exceptional services to you.

Processes Modeled

We have effectively assisted organizations with capable process modeling to enhance productivity.

Certified Consultants

Our team, with extensive knowledge, provides the best service and support to meet your needs.

Tasks Automated

We have successfully automated processes with enormous results benefiting the organization

Let's get started today

Because we put you first. Our customer-obsessed working model honors client's needs.

Schedule Demo

Strategic Services for Your Success

Discover our array of expert services crafted to boost your business. From tailored consultations to efficient technology management, we're committed to driving your growth and ensuring success in the digital realm.

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Finance Audit & Compliance

Enhance compliance, financial control, and risk management for various industries. It ensures SOP adherence, flags transactional deviations, detects unauthorized approvals and duplicate invoices, and optimizes invoice processing for better cash flow.

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Incident Management

Harness data-driven actionable insight to streamline incident management, minimizing rework, reassigns, and SLA breaches, improving service quality and customer experience, and reducing costs ensuring customer satisfaction and loyalty.

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Compliance Remediation

Boost SLA compliance and reduce material rejections by optimizing Master Data Management processes in the supply chain domain, optimizing process and data, and ensuring seamless workflow to improve overall performance and productivity.

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