CONSUMER PACKAGED GOODS
“36% of manufacturing enterprises realize — above - average business value from IT spending in digitalization at a reasonable cost compared with peers.” Gartner
This prominent industry in the market constantly fluctuates in growth due to consumers’ expectations. Consumer anticipation and satisfaction are two extreme poles that the industry tries to cope with. On the other hand, companies try to improve the areas of their operations like supply chain, data management, etc. Making a strategic move with digital transformation is significant; automation and process intelligence comes in handy to augment this transformation.
BUSINESS CHALLENGES
Environmental Impact and Changing Consumer
Preferences
Consumers are Becoming Increasingly concerned about the environmental impact of the products they purchase. CPG companies may face pressure to reduce their carbon footprint and use more sustainable packaging materials. As consumers become increasingly concerned about the environmental impact of the products they purchase. Consumers are becoming more health-conscious and seeking products that align with their values and lifestyles. CPG companies may need to adapt their products or branding to meet their target market's changing needs and desires.
E-commerce and Digital Transformation
The rise of e-commerce has disrupted traditional retail channels. CPG companies may need to adapt their sales and distribution strategies to meet the growing demand to reach consumers online. Order entry, order handling, and fulfilling processes involve errors when manually executed. Unstructured order management, repetitive non-value-added activities, a low degree of automation, and less visibility of the processes are a few challenges faced by CPG industries. The challenges lead to a reduction in overall revenue. Automation is implemented for order entry to reduce manual work, eliminate inefficiencies, and have better delivery rates. Process mining, on the other hand, improves business operations by providing a complete visualization of the process bottlenecks.
Competition
The CPG industry is highly competitive, with many companies vying for market share. CPG companies may need to differentiate themselves through innovation, quality, and customer experience to stand out in a crowded market. Contending with unsettling competitors with an omnichannel strategy is a significant challenge for organizations. Unproductive content approach, analytics, marketing strategy, unmet customer experience, and improper data utilization are significant challenges in the omnichannel strategy, specifically to CPG. Process Mining provides end-to-end transparency in supply chain processes and Enhances customer experience by meeting product fulfillment and brand management. This improves employee engagement by increasing communication with organizations.
Supply Chain Disruptions
The CPG industry relies on a global supply chain, and disruptions can impact the availability and cost of raw materials and finished goods. Companies may need to address these challenges through contingency planning and risk management. Change in customer expectations impacts the supply chain process, which can be solved through digitization. According to Gartner,91% of supply chain leaders with intelligent manufacturing solutions focus on digitizing their manufacturing operations. With RPA, the supply chain can achieve decreased cycle time and improved agility and customer experience. Food and beverage industries or organizations can achieve 20-40% betterment in data collation in supply chain management.
Data Management
Data Orchestration and Data quality issues are significant daily challenges for Master Data Management, Data Governance, and Data Commercialization. Chief Data Officers face issues such as locating data and streamlining the data integration process among various silos, resulting in improved data management. Using process modeling to remodel the master data management process would enhance the process’s transformation in data management operations. Process mining identifies the bottlenecks and enhances the data operations using intelligent document processing.
OUR SOLUTION
We offer customized solutions with Process Mining and Hyper automation to boost the operational excellence of the CPG industry. With our solutions, streamline the processes and identify the process bottlenecks to boost business productivity, customer experience, and operational efficiency.
Process mining
Process Mining is a technique that uses data from business systems to discover, monitor, and optimize business processes. In the consumer-packaged goods (CPG) industry, process mining solutions can be used to improve efficiency, reduce costs, and identify opportunities for process improvement. There are some specific examples of how process mining solutions can be used in the CPG industry, and a few are mentioned below. Overall, process mining solutions can help CPG companies better understand and optimize their business processes, improving efficiency and cost savings.
Supply Chain Optimization
Process mining can be used to analyze data from various systems, such as enterprise resource planning (ERP) and transportation management systems, to identify bottlenecks and inefficiencies in the supply chain.
Order Process
Process mining can analyze data from order processing systems to identify opportunities to streamline the process and reduce errors.
Invoice Process
Process mining can be used to analyze data from invoice processing systems to identify opportunities to improve accuracy and reduce cycle times.
Customer Service
Process mining can analyze data from customer service systems to identify opportunities to improve response times and resolve issues more efficiently.
Hyperautomation
Hyperautomation uses advanced technologies, such as artificial intelligence (AI) and robotic process automation (RPA), to automate business processes as much as possible. In the consumer-packaged goods (CPG) industry, hyperautomation solutions can be used to improve efficiency and reduce costs by automating tasks and processes that are repetitive or time-consuming. Overall, hyperautomation solutions can help CPG companies streamline their operations and improve efficiency, freeing staff to focus on more strategic and value-added tasks.
Order Process
Hyper automation can automate capturing and processing orders from various channels, including e-commerce websites, phone orders, and in-store orders.
Invoice Process
Hyperautomation can automate capturing and processing invoices, including matching invoices to purchase orders and verifying pricing and quantity information.
Inventory Management
Hyperautomation can automate the tracking and managing of inventory levels, including reordering products when inventory reaches a certain level and generating reports on inventory levels and trends.
Customer Service
Hyperautomation can automate certain aspects of customer service, such as answering frequently asked questions and routing customer inquiries to the appropriate department.
Data Entry
Hyperautomation can be used to automate the process of capturing and entering data from various sources, such as sales orders, invoices, and customer information.
OUR BUSINESS CASE
DMO TRANSFORMATION
We’ve worked with the 2nd Largest CPG client to provide a strategic global transformation through Process Modeling using the SAP Signavio tool. Challenges in Data Migration and Remediation due to more manual processes and non-standard data were resolved by modeling the master data management. We migrated and standardized the existing processes, and discovered and modeled processes for various streams involving OTP, PTP, HTR, etc.
Benefits
$34M Operational Savings
45% Silos Roles Unified
30% Cost Savings
3x Faster New Hire Training
Business Process Transformation Suite
The Process Transformation Suite benefits organizations to understand, manage, and optimize business processes. Customized operational cockpits are built using Business Process Transformation, bringing together real-time data and process management. With the process mining capability, monitoring the business processes to achieve operational excellence.
SAP Signavio is a Process Transformation Suite that helps organizations design, optimize, and automate their business processes. In the consumer-packaged goods (CPG) industry, SAP Signavio can improve efficiency, reduce costs, and increase customer satisfaction by streamlining processes such as order processing, invoice processing, and customer service. Some specific ways in which SAP Signavio can help CPG customers are mentioned below.
SAP Signavio provides a visual process design interface called Signavio Process Manager for designing business processes allowing CPG companies to model and optimize their processes for efficiency and effectiveness. SAP Signavio integrates with other SAP products, such as SAP Process Automation, to enable CPG companies to automate their processes using robotic process automation (RPA) and other advanced technologies. SAP Signavio provides data and Process Analytics tools that can help CPG companies understand how their processes are performing and identify opportunities for improvement. SAP Signavio includes tools for Collaboration and Communication, allowing CPG companies to involve stakeholders in the process design and optimization process and ensure that all relevant parties are aligned on process improvements. Overall, SAP Signavio can help CPG companies streamline their business processes and improve efficiency, resulting in cost savings and increased customer satisfaction.
Benefits
Reduce Operational Costs
Improved Customer Experience
Establish Operational Excellence
Business Cases
ERP TRANSFORMATION
Most companies want to standardize their business operations and react to changes in conditions. The constant change in consumer requirements and sustainability on the employer side, and lack of governance in business processes are a few challenges faced by the CPG sector. With BTP, process optimization, a clear understanding of the existing circumstances, and mapping processes to assign project roles are a few value-driven results in the transformation journey.
Benefits
Optimized Core Processes
Improved Customer Excellence
Enhanced Decision-Making
Valued Process Simplification
with our expert and start your transformation journey today.
Execution Management System
Celonis Execution Management System (EMS) amplifies the performance level for the company to succeed with the available time and resources. Companies experience breakthroughs in execution capacity by involving process analytics, artificial intelligence, and automation. EMS comprises execution instruments, execution applications, a developer studio, and an EMS store to eliminate execution gaps and maximize execution capacity. EMS is used across industries such as healthcare, manufacturing, banking and financial services, etc.
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of instruments and applications, the Celonis Studio as well as platform capabilities for business executives and users. The Celonis EMS offerings help companies manage every facet of execution management from analytics to strategy and planning, management, actions, and automation.
Celonis Process Mining uses data from systems such as enterprise resource planning (ERP) and customer relationship management (CRM) to represent business processes visually. This Process Analysis helps CPG companies identify bottlenecks and inefficiencies in their processes and optimize them for efficiency and effectiveness. PM provides tools for analyzing and increasing the Process Optimization of business processes, including simulation capabilities to test different scenarios and see how they would impact their processes. Process Monitoring capabilities track the performance of their processes in real-time and identify opportunities for improvement. Collaboration and Communication allow CPG companies to involve stakeholders in the process optimization process and ensure that all relevant parties are aligned on process improvements. Celonis Process Mining helps CPG companies understand and optimize their business processes, resulting in cost savings and increased customer satisfaction.
Benefits
20% Increase in FTE Productivity
$1.2M Cost Savings
100% Transparency
360° Process Visibility
Business Cases
SUPPLY CHAIN TRANSFORMATION
SUPPLY CHAIN TRANSFORMATION Among millions of orders, blocked orders cause inefficiency and affect the order-to-cash process. Tracing the root causes of high-level blocks in ERP is a major challenge faced by the CPG Industry. With Process mining and data visualization Capabilities, our supply chain transformation reduces order blocks and enhances customer satisfaction and on-time delivery. This increases the touchless order rate, which automatically augments business productivity.
Benefits
25% Reduction in Blocked Orders
800% Increase in Touchless Orders
20% Increase in FTE productivity
100% Transparency
PRODUCT PLANNING
A company with billion-dollar revenue faces no live visibility in business performance. Volatile production planning leads to early and late production orders, another reason for the overcalculation of safety stocks. Using process analytics, the completion of production was earlier, and with action flow, the workload flow is built for every production order. This provides complete visibility of the production to the managing person which benefits the process efficiency.
Benefits
+21M Early Productions in SMD
+13M Early Productions in PMD
+16M Overdue Productions in SMD
+18M Overdue Productions in PMD
INVOICE PROCESS
Companies receive a high volume of invoices on daily basis but only 46% of invoices are completed. The completed invoices are done First-Time-Right in LATAM because of constant changes in payment methods and unwanted cancellations. With EMS, the vendor master data is identified and changed to reflect the right payment method and avoid future rework. EMS helps in identifying spot purchases to improve pricing agreements and avoid overspending.
Benefits
45% Improvement in First Time Right Rate
$170k Reduction of Duplicate Invoices
$720k Cost Reduction on Spot-Buy Purchases
with our expert and start your transformation journey today.
Automation
Hyperautomation is a technology that helps to build, deploy, and manage software bots. RPA makes human activities easier by streamlining workflows that increase the business’ operational efficiency. While RPA does the basic automation, Intelligent Process Automation includes advanced technologies such as Artificial Intelligence and Machine Learning along with RPA. Intelligent Document Processing is a technology that extracts and processes data from various sources such as PDFs, handwritten documents, etc. UiPath’s Document Understanding uses bots to extract data using AI. Conversational AI involves chatbots to instantly connect with the users/customers that improvise the customer experience.
UiPath is a robotic process automation (RPA) platform that helps organizations automate repetitive tasks and processes, improving efficiency and reducing the need for manual labor. In the CPG industry, UiPath could potentially be used to improve process efficiency, reduce operational costs, and increase the reliability and safety of energy systems.
UiPath can automate routine tasks such as data entry and processing, freeing up staff to focus on more value-added activities. Streamlining business processes reduce the need for manual intervention and enhance operational efficiency. UiPath's ability to perform tasks with high-level precision and consistency can help reduce errors and improve the quality of work. Quality control operations are automated, to increase the uniformity and accuracy of inspections and lower the danger of flaws. UiPath Automation enables cost reduction with efficiency gains and saves time. Supply chain escalation with the flow of materials and information improves process efficiency.
Benefits
95% Reduction in Handling Time
50% Faster Cycle Time
30% Reduce Operational Cost
33% Time Savings
Business Cases
SUPPLY CHAIN TRANSFORMATION
Many factors like order management, product development, and manufacturing Have affected supply chain operations since the pandemic. Automation brings value to the supply chain through improved accuracy in planning, increased purchase efficiency in sourcing, advanced operations efficiency in logistics, and enhanced customer satisfaction in the aftermarket. Automation reduces errors and elevates predictability to have a better customer experience.
Benefits
Increased Purchase Efficiency
Improved Data Accuracy
Enhanced Customer Experience
Advanced Operations Efficiency
with our expert and start your transformation journey today.
CLIENT TESTIMONY
“Overall,
I am very pleased with how we have been working together
with Ennuviz. The deliverables we agreed on have been
delivered. Also, the quality of the work is very good.
Ennuviz has a good understanding of the master data and the
tool. The team proactively finds solutions to challenges
during the journey so far.”
CNTRL & RPT MANAGER, Control &RPT -
Finance
“Ennuviz
was a huge help in developing our workflows. Their flow
insight and ability to experiment allowed us to develop the
correct model. Ennuviz team is very flexible and
customer-centered”
-Supply Chain Director, PBC SC Cap &
Optimization
“Ennuviz
did a great job creating the AS-IS, Interim, and End State
flows for the material domain.Ennuviz team was always
responsive and supportive to make all changes within the
required timeline including keeping us on track and
scheduling weekly meetings for us to review and ensuring we
closed ADO tasks as needed. Thank you for your support.”
-SC Assoc Manager FLNA PGT – MTD Data
Lead
OUR PRODUCTS
Non-Compliance Remediation is a turn-key solution targeted to Supply Chain industries focused on Master Data Management (MDM) processes. Our solutions empower Process leaders, Process Owners, and Subject Matter Experts to Visualize, Compare Processes, Derive Insights, and take corrective actions in real-time.
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