Contact Center Intelligence

AI-Infused Automationhelps contact center agents manage the high volume of emails efficiently using machine learning-based email classifiers and bots. This technology streamlines creating support tickets, assigning them to the right agent, and resolving customer inquiries. Its efficient approach minimizes response times and enhances customer satisfaction. Processes such as updating the change of address/name are automated from email requests sent by customers using UiPath hyperautomation. The process is simplified to meet the customers’ expectations with AI-infused automation.

Conversational AIimproves customer satisfaction through Chatbots with immediate responses and reduces the cost by avoiding agent-assisted calls. This reduces the manual workload caused by a high volume of calls per day. Processes such as beneficiary change are executed through customer engagement with conversational AI using chatbot tools like SnatchBot. Increased customer satisfaction with faster reply time helps businesses nurture their relationship with customers/clients. This helps to meet customers' needs promptly. This enhances the process efficiency and simplifies manual tasks swiftly.

Touchless Automation Mineroffers end-to-end visibility of the extensive customer journey and assists with automation discovery. By utilizing process mining, process owners can efficiently monitor the performance of their existing bot and pinpoint activities that have the potential to be automated. TAM allows process owners to have better control over SLA breaches and resolve tickets in a short period. The automation cockpit is built-in and used to measure the performance of the bot. Our solution boosts the companies’ net promoter scores through auto reminders to customers.